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Re: How To Solve This 'Intel Turbo Boost Max 3.0' Startup Annoyance?

October 9, 2018, 10:05 am
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Thank you, Mr Campos. I uninstalled the version 1.0.0.1033 of the "Intel Turbo Boost Max Technology 3.0 software and rebooted before installing version 1.1.0.1005. On the first and (so far) only restart the pop-up window did not appear. This is promising and I will continue to test for a time. If the annoyance is solved an upload of the log will be unnecessary.

 

Your support was valuable (although reasonably expected) as the tasks required in this instance were beyond either the willingness or skillset of CyberpowerPC. I'd sent them an e-mail which has received no response.

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Re: UHD 630 with 3x Displays

October 9, 2018, 10:06 am
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Hello MalcolmD

Thank you for the information.

In this case, with Intel UHD graphics the discrete video card is not necessary for the setting if the MOBO has one DP output and to HDMI output, but you need to verify the valid/supported configuration; in case of using the discrete video card is important to verify with the MOBO manufacturer that it can handle Intel® HD graphics + discrete card.
 
Refer to the following link for the Intel® Core™ i7-9700K Processor specification:
 
https://ark.intel.com/products/186604/Intel-Core-i7-9700K-Processor-12M-Cache-up-to-4-90-GHz-
 
I would recommend contacting the Intel distributor of your preference for the product availability.
 
Hope this helps.
 
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
 

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Re: Intel Optane, windows 10 and disabling CSM

October 9, 2018, 10:12 am
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Hi dwarfcow,

Thank you for posting in the Intel® communities.

Could you please confirm if you are trying to accelerate a RAID 1 array or just a secondary drive? I’m a little bit confused about this.

On the other hand, could you please download the Intel® System Support Utility (SSU) from the following site and run the full report to collect your system information? The tool can be downloaded from this site: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Please attach the report file in your response.

Please also take a screenshot of the following information:
 

  1. Open your Command Prompt as Administrator.
  2. Run the command Diskpart.
  3. Run the command list disk. Please take a screenshot of the output and include it in your response too.

I’ll be waiting for your response.

Have a nice day.

Regards,
Diego V.
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Re: ssd raid on ASUS Hyper M.2 X16 Card

October 10, 2018, 1:42 am
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Hello Dmitry,

Thank you for contacting Intel(R) Technical Support.

I understand that you want to confirm if the Intel(R) Server Board S2600CWTR  is compatible with the HYPER M.2 X16 CARD V2 Card.

I checked the Intel Tested Hardware and Operating System List, and the card is not showing as a compatible product with this Server Board.

The Card, comes with VRoC technology and this Server Board does not come with that technology. You need a Sever Board VRoC technology included.

I hope the information provided helps3
If you have any question, please let me know.

Best regards,
Jeremiah A.
Intel(R) Technical Support







 

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Re: I211/I217-V Windows 10 LACP teaming fails

October 10, 2018, 1:43 am
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I contacted support again, this is what I got back:

 

Hello John,

Thank you very much for letting us know.

We are currently working on a fix so you can expect one in the near future.

Thank you for your patience and understanding!

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Re: Graphic driver release delay

October 10, 2018, 1:44 am
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not sure why the model i use helps in getting this answered, it's a simple question of why are the NUC's always over a month behind on the mainstream driver release

 

this is the most current one for the NUC's which for me showed up on the driver page Monday Search downloads dated 27th September, mainstream release date was 29th August Download Intel® Graphics Driver for Windows® 10

 

Release Version: Production Version

Intel(R) Graphics Driver: 24.20.100.6286

Intel(R) Display Audio Driver: 10.25.00.10

Package: 537330

Build Date: August 23, 2018

 

 

and this one Download Intel® Graphics Driver for Windows® 10 dated 9th October

 

Release Version: Production Version

Driver Version: 25.20.100.6323

Release Date: September 28, 2018

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Re: 3D functionality for NUC8I7BE

October 9, 2018, 4:27 pm
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Hello Gunnar68

Thank you for waiting. I have used the youtube video that you have shared with us to test in the Intel® NUC Kit NUC8i7BEH connected by  HDMI cable to a display LG* 55UH5800-UA (reference link: https://www.lg.com/us/tvs/lg-55UH8500-4k-uhd-tv) once the 3D is enabled on Windows and the correct 3D TV setting, I was able to enjoy the 3D video.

See the attached file for the Intel® System Support Utility for Windows*of the system used on the test.

Hope this helps. 

Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
 

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Re: New uCode for Broadwell-E break overclock capabylity!

October 10, 2018, 2:02 am
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I'm sorry but this is totally unacceptable from both Intel and Microsoft.  it's been over 2 weeks and my ability to overclock on the i7 6950X is completely broken! even after i uninstalled the KB4100347  update the problem STILL persists.  It's permanent!  so angry and frustrated right now!

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Re: NUC7I5 problème mise en veille

October 10, 2018, 2:08 am
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I'm not sure if I've understood correctly your question. I understand that you ask how to set the Power Settings in Windows? Fact that you are using a SSD doesn't affect this settings.

I'll give here an example of Power Setting I'm using in my system:

 

1. Settings>System>Power & Sleep - you can set any desirable time for Screen and  Sleep, I've set 10 min for Screen and NEVER for Sleep.

2. Now press on the Power & Sleep screen on Additional power settings (on the R.H. side). On Power Option screen, press on Choose what the power buttons do.  In the Shutdown settings I've the Hibernate option disabled. All other three options are enabled.

 

Leon

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Intel optane

October 9, 2018, 2:15 pm
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Hello. Recently I bought an i5 8500+ processor with Intel® Optane Memory. Opened the utility. He writes that he can not find the disk. What to do. The drive costs 1 TB Seagate 7200 BarraCuda hard drive. What to do? I would be glad if I get an answer to your question.

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Intel Centrino Advanced N 6235 compatibility

October 10, 2018, 2:19 am
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Hi,

 

I got a laptop Dell Latitude E6440 with Intel Centrino Advanced N 6235 card installed. I will attach the specifications for Intel Centrino Advanced N 6235.

 

If I want to replace this Wireless card what are the options? Which Wireless cards are compatible for this laptop?

 

 

Thank you,

 

Regards,

Mihai

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The operating system did not shutdown cleanly. Reconstructing cache metadata.

October 10, 2018, 2:30 am
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I've got a new laptop (ACER Aspire 3 A315-51-3388) with i3 8th Generation and 16 GB Optane memory.


The speed is really amazing, BUT

 

for the second time now I am experiencing the same problem as described here:


The operating system did not shutdown cleanly. Reconstructing cache - Microsoft Community

 

The system is not booting any more!

 

W!th some trial an error (including restoration of a system checkpoint from the repair console) it has come back to live.

 

I understand, that the problem seems to be an inconsistancy of the Optane and HDD data, which should be automatically reconstructed.

 

The automatic reconstruction, however, does not seem to work, so the systems is stopped.

 

How can this state be created?

 

What can be done to avoid it?

 

What can be done to properly synchronize Optane memory and HDD data?

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Intel SA 00075 Not being installed - stuck in installing

October 10, 2018, 2:40 am
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HI I am having a bit of a problem with my last domain with the deployment of the Intel SA 00075.

 

I am able to deploy the discovery tool to all of the workstations and it is reporting back with no issues, but when I try and sequence to install the firmware, I have found that the TS just sits within the Software Center with the word installing. and nothing happens.

 

I have gone through the AppDiscovery and App Enforce log files and I am not able to see any issues in there, and I also check the smsts log and this also don't show anything usefully.

 

A quick back story which I think might be coursing this is that I had to rebuild my Config Manager server 3 times was the Intel discovery / Firmware was going out, and I think that this might be a part of the issue.

 

I am able to manual install the software with no issues and then the Intel Discovery see's the new firmware and update the database but I am just having issue is the deployment of the firmware to this domain.

 

Has anyone else had this issue ? or know a way to reset the workstation to a point that it no long anything able the INTEL firmware update to see if this can resove the issue.

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Re: 6-Bit Depth on HD Graphics 520 Driver

October 10, 2018, 9:31 am
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Hello,

Good to hear from you!  Attached is the report.

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Re: HDR kills VR

October 10, 2018, 9:36 am
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Turn on UHD color? Display cables?

 

Please read what I wrote again. UHD works. The headset works. But the headset stops working when UHD is enabled.

 

Sorry, I'm not wasting my time providing info about cables and duplicating SSU data until someone confirms their WMR headset works with Windows HDR enabled on their AMD based NUC.

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Re: Your system has detected one or more errors: optane on secondary drive

October 10, 2018, 9:37 am
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Hi jordanj,

Thank you for posting in the Intel® communities.

From the screenshot, it looks like the issue relies on the drive and not the Intel® Optane™ Memory.

Before doing anything, please back up any important data in the drive.

Once you have backed up the data, please try to disable the module from the application to deconcatenate it from the drive. If you get any error here, please take a screenshot.

Then, try to enable again the module. If you get any error here, please take a screenshot too.

It may be possible that you will need to format the secondary drive, but let's try this first to see if you get any error message in the module setup process.

I’ll be waiting for your response.

Have a nice day.

Regards,
Diego V.

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Re: How to connect D435 realsense to  intel aero rtf existing RealSense R200 pin

October 10, 2018, 9:38 am
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Hello trgiman,

The RealSense D435 camera has 9 pins that you can connect with an external sensor connector (page 46, Table 3-33. External Sensor Connector Details from the datasheet), while the Aero Compute Board USB3 connector is not compatible with it.

You can build your own or buy cables/connectors that are compatible with the Aero Board, but we cannot recommend one. (check the datasheet for more information on this matter.)

We have not tried this yet, but you can experiment and see what will be the outcome. 

Best regards,
Eliza

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SSD doesn't show in Storage System Status

October 10, 2018, 9:47 am
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Hi,

 

I just build a new system which is fully functional (I am typing on this new system).

However, for some reason, Intel Rapid Storage Technology program does not see my SSD.

Below is the copy of system report and it seems that the program is seeing my drive as unknown drive?

Can anyone figure out a way for this program to recognize my SSD?

 

Thank you.

 

Peter

 

 

System Report

 

System Information

OS name:  Microsoft Windows 10 Pro

OS version:  10.0.16299

System name:  SERVER

System manufacturer:  Gigabyte Technology Co., Ltd.

System model:  H370M-D3H

Processor:  GenuineIntel Intel64 Family 6 Model 158 Stepping 10 3.192  GHz

BIOS:  American Megatrends Inc., F3

PCH: 0xA304

 

Intel® Rapid Storage Technology enterprise Information

Kit installed:  16.0.1.1018

User interface version:  16.0.1.1018

Language:  English (Canada)

Driver version:  16.0.1.1018

ISDI version:  16.0.1.1018

 

Storage System Information

Controller name:  Intel(R) 300 Series Chipset Family SATA AHCI Controller \\Scsi0

Type:  SATA

Mode:  AHCI

Number of SATA ports:  6

Number of volumes:  2

Volume:  Server

Volume:  Server:1

Number of spares:  0

Number of available disks:  0

Rebuild on Hot Plug:  Disabled

Manufacturer:  Intel Corporation

Model number:  0xA352

Product revision:  16

Direct attached disk:  50026B7764074AEE

Direct attached disk:  50026B77630AAABE

Direct attached disk:  026B77630A83D6:0

Direct attached disk:  026B77630A83D6:1

 

Disk on Controller 0, Port 1

Status:  Normal

Type:  SATA SSD

Location type:  Internal

Size:  447 GB

System disk:  No

Disk data cache:  Enabled

Command queuing:  NCQ

Transfer rate: 6 Gb/s

Model:  KINGSTON SV300S37A480G                 

Serial number:  50026B7764074AEE

SCSI device ID:  0

Firmware:  603ABBF0

Physical sector size:  512 Bytes

Logical sector size:  512 Bytes

 

Disk on Controller 0, Port 3

Status:  Normal

Type:  SATA SSD

Location type:  Internal

Size:  447 GB

System disk:  No

Disk data cache:  Enabled

Command queuing:  NCQ

Transfer rate: 6 Gb/s

Model:  KINGSTON SV300S37A480G                 

Serial number:  50026B77630AAABE

SCSI device ID:  0

Firmware:  608ABBF0

Physical sector size:  512 Bytes

Logical sector size:  512 Bytes

 

Disk on Controller Unknown, Port Unknown

Status:  Missing

Type:  Unknown disk

Location type:  Unknown

Size:  0 GB

System disk:  No

Model: 

Serial number:  026B77630A83D6:0

SCSI device ID:  255

Firmware: 

Physical sector size:  0 Bytes

Logical sector size:  0 Bytes

 

Disk on Controller Unknown, Port Unknown

Status:  Missing

Type:  Unknown disk

Location type:  Unknown

Size:  0 GB

System disk:  No

Model: 

Serial number:  026B77630A83D6:1

SCSI device ID:  255

Firmware: 

Physical sector size:  0 Bytes

Logical sector size:  0 Bytes

 

Empty port

Port:  0

Port location:  Internal

 

Empty port

Port:  2

Port location:  Internal

 

Empty port

Port:  4

Port location:  Internal

 

Empty port

Port:  5

Port location:  Internal

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Re: series 200 chipset drivers for 300 series chips and 8th gen processors?

October 10, 2018, 9:53 am
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Hello Unclefester,

Thank you for your response.
We received your report through a private e-mail.
In this case, please respond through the threads on this forum in order to send us the Intel® Driver & Support Assistant logs folder and a screenshot of the error.
We are waiting for logs, we are here to serve.
I hope to hear from you soon.
 
Regards,
 
Diego Sanchez Campos.
Intel (R) Customer Support Technician
Under Contract to Intel (R) Corporation
 

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Re: Where is "Arria 10 FPGA Development Kit installer" ?

October 10, 2018, 9:57 am
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MMLuqmax: We believe the below link may be what you are looking for, Arria® 10 GX FPGA Development Kit:
https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/kit-a10-gx-fpga.html?wapkw=arria+10+fpga+development+kit+installer

If not, please post your inquiry on the Intel® FPGA and Programmable Device Forum:
https://forums.intel.com/s/topic/0TO0P000000MWKAWA4/fpga-design-tools?language=en_US

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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