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NUC5PPYH - (HDMI, VGA, USB) port stop working

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Hi,

 

This product worked perfectly since December 2015 and was connected to a UPS.

The operating system is Windows Professional 8.1.

My NUC is connected to two screens, a Viewsonic analog (VGA) and a Dell digital (HDMI).

 

HDMI port stopped working during a boot of the NUC, however the VGA port still worked.

 

I tested the HDMI screen on another machine, it was OK.

I've updated the graphics driver, still no HDMI.

I tested the material with your diagnostic software:

https://downloadcenter.intel.com/fr/download/19792?_ga=2.232160991.1196252750.1539437231-572705605.1539432718

Everything was OK.

 

In the BIOS, the priority of the screens were on automatic.

So I changed it in screen 1: HDMI and screen 2: VGA.

When you start more no screen didn't work.

 

After several starts, the keyboard no longer lights and no mouse.

Power LED is stable and the fan in spinning.

I tested these four devices on another machine, all are functioning normally.

 

I think in maybe a BIOS problem that escalates.

I'm looking for a procedure that allows you to reinstall the BIOS without keyboard or screen?

 

Then, I only see the hardware problem.

If anyone has a solution...

 

Thanks in advance to you all.


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